Can't Hear on the Phone?

Read Captions of Everything They Say!

What is CapTel?   ·   Requirements   ·   Testimonials

No Cost Captioned Telephone

No Cost to People with Hearing Loss!

CapTel is available at no cost to people who can’t hear over the phone with a signed certification from a professional qualified to evaluate hearing loss, such as your audiologist or doctor. CapTel service is provided through a federally-funded program designed specifically to assist people with hearing loss use the phone. No monthly fees, no changes to your telephone bill.

  • Difficulty hearing on the phone
  • High speed Internet access*
  • Home telephone service

*Models also available for people who don’t have Internet, call for details.

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What is CapTel?

Ideal for people with hearing loss, the CapTel Captioned Telephone works like any other phone with one important addition: It shows captions of everything the caller says. You can listen to the caller and also read captions of what they say in the CapTel display screen.

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How Can It Be No Cost?

fcc logo

CapTel captioning service is provided as part of a federally-funded program, regulated and monitored by the FCC, that is designed specifically to help individuals with hearing loss access the telephone.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. (v5.4 7-18)

CapTel Phone

Per FCC regulations, individuals with hearing loss can receive a CapTel phone at no charge if they obtain an independent third-party certification from a hearing health professional, such as their doctor or audiologist, who is qualified to evaluate an individual’s hearing loss and certify their need for captions to be able to talk over the phone.

What’s the first step? Sign up above to receive a third-party certification form. Bring the form to your audiologist or doctor for certification. Then send the completed signed form to CapTel.

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Captioned Telephones that fit your lifestyle. Captioned Telephones that fit your lifestyle.

People are Talking!

“I can honestly say I enjoy using the telephone again.”

- L. Webb, Maryland

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Free Installation Help

Our friendly outreach team helps install your CapTel phone and makes sure you are comfortable using it. In-home, online, or over the phone.

Customer Support is available around the clock - just a button push away!

We’re here to help 24/7!

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We’ll even help install the phone and make sure you are comfortable using it!